Policy

Policy

Ordering Information:

Orders may be placed by phone, fax or from our on-line store. Orders of in-stock items are usually shipped within 24 hours after receiving order. All prices are in Australian Dollars and ex GST.

On-line Ordering:

Place your order using our on-line store, http://www.standoffspaces.com.au. All personal and credit card information is transmitted via a secure server.


Online Payment: 


We accept PAYPAL, major credit cards: Visa and MasterCard

Shipping: 


Most orders are shipped via Australia Post (express service) or courier when necessary. Postal service normally requires 1-3 business days for delivery depending on your geographical location.

Returns and Refunds:

Anders is happy to accept returns on sale items for either exchange or store credit. If you would prefer a refund via your original payment method, please advise us at [email protected] and we will be happy to process that for you.


In order to obtain a full refund all we require is that:

1.     The item is still new

2.     The item(s) are still in their original packaging

We have the right to not accept returns for items that are not in new condition/not in the original packaging. All costs involved in returning an item for refund or exchange will be at purchasers expense. Faulty merchandise returned within 30 days will be replaced where possible, if not a full refund will be given.


Returns Procedure to return your purchase please follow this easy procedure:

1.     Contact [email protected] to advise us that you would like to return your purchase to us. 

2.     Please package you purchase either in your own packaging for posting or an express post satchel. Either one is fine; all we require is a tracking number for your postage. If you do not supply us with this number we will not be able to take any responsibility for your return not arriving to us. Please then email this tracking number to [email protected]

3.     Please send your return parcel to: Unit 5, 289, Camboon rd, Malaga 6090

Damaged Goods:

Please examine your order immediately upon receipt for any damage. All products are examined and verified to be in perfect condition when packed. All orders are packaged according to the standards of the appropriate carrier.